.ops-shortcuts{display:grid;grid-template-columns:1fr 1fr;gap:22px;margin-top:26px}.ops-shortcuts>a{display:flex;align-items:center;gap:18px;padding:24px;background:#fff;border:1px solid #dee5d8;border-radius:18px;color:#183f32;text-decoration:none}.ops-shortcuts>a>svg{width:26px;height:26px;flex:none}.ops-shortcuts>a>svg:last-child{margin-left:auto;width:20px}.ops-shortcuts span{display:grid;gap:5px}.ops-shortcuts small{color:#728078}.ops-filters{display:flex;align-items:end;gap:14px;margin:24px 0}.ops-filters>.field{margin:0;min-width:155px}.ops-filters>.field:first-child{flex:1}.ops-filters button{flex:none}.ops-loading{padding:45px;color:#64786e;text-align:center}.ops-pagination{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:20px 24px;border-top:1px solid #e6ebdf;color:#6d7e73;font-size:13px}.ops-pagination>div{display:flex;gap:10px}.ops-counts{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.ops-counts>div{display:flex;align-items:center;justify-content:space-between;padding:22px 24px;background:#fff;border:1px solid #dfe6d8;border-radius:16px}.ops-counts span{color:#6b7a70}.ops-counts strong{font-size:28px;color:#234636}.support-pill{display:inline-flex;border-radius:22px;padding:6px 12px;font-size:12px;font-weight:700;white-space:nowrap}.support-pill.open{color:#82590a;background:#fff2ce}.support-pill.waiting{color:#325e93;background:#eaf2fb}.support-pill.resolved{color:#285f42;background:#e4f0df}.ops-priority{display:inline-block;margin-top:7px;font-size:11px;font-weight:700;color:#984f22;background:#fff2e4;padding:3px 8px;border-radius:6px}.ops-thread{display:grid;gap:16px;margin:22px 0;max-height:48vh;overflow:auto;padding:2px 8px 10px 0}.ops-message{border:1px solid #e0e7da;border-radius:15px;padding:18px;background:#f8faf5;margin-right:28px}.ops-message.staff{background:#edf3e6;border-color:#d7e2ca;margin-right:0;margin-left:28px}.ops-message>div{display:flex;align-items:center;justify-content:space-between;gap:12px}.ops-message>div>span{font-size:11px;color:#506e5b}.ops-message p,.ops-thread-event p{white-space:pre-wrap;overflow-wrap:anywhere;margin:10px 0;line-height:1.65}.ops-message time,.ops-thread-event small{font-size:11px;color:#748277}.ops-thread-event{text-align:center;padding:10px 18px;font-size:13px;border-top:1px solid #e5eadf;border-bottom:1px solid #e5eadf}.ops-thread-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:18px}.ops-order-parties{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin:24px 0}.ops-order-parties>div{display:grid;gap:6px}.ops-order-parties small{color:#738273}.ops-timeline{list-style:none;padding:0 0 0 10px;margin:22px 0}.ops-timeline li{position:relative;padding:0 0 22px 24px;border-left:2px solid #d9e2cf;display:grid;gap:6px}.ops-timeline li:before{content:'';position:absolute;left:-6px;top:4px;width:10px;height:10px;border-radius:50%;background:#426e51;box-shadow:0 0 0 4px #f0f5eb}.ops-timeline li:last-child{padding-bottom:0}.ops-timeline time{font-size:12px;color:#738273}.ops-report-top{display:flex;justify-content:space-between;align-items:center;gap:16px;margin:24px 0}.ops-report-top>.muted{font-size:12px}.ops-periods{display:flex;padding:5px;background:#eaf0e2;border-radius:12px;gap:4px}.ops-periods button{border:0;background:transparent;color:#4f6957;padding:10px 18px;border-radius:9px;font-weight:700;cursor:pointer}.ops-periods button.active{background:#183f32;color:white}.ops-report{display:grid;gap:24px}.ops-metrics{grid-template-columns:repeat(4,minmax(0,1fr));margin:0}.ops-metrics .metric-value{font-size:clamp(22px,2.4vw,34px);overflow-wrap:anywhere}.ops-chart{padding:8px 24px 12px;position:relative}.ops-chart svg{width:100%;height:auto;min-height:180px;max-height:330px;display:block}.ops-chart rect{fill:#527851}.ops-chart rect:hover{fill:#1b4733}.ops-chart text{fill:#71816f;font:12px sans-serif}.ops-axis{stroke:#d7e1d0;stroke-width:1}.ops-chart-scale{font-size:12px;color:#738273;padding:10px 6px}.ops-chart-empty{text-align:center;color:#71816f;font-size:14px}.ops-report-grid{display:grid;grid-template-columns:1.6fr 1fr;gap:24px;align-items:start}.ops-status-summary{display:grid;gap:25px}.ops-status-summary progress{width:100%;height:8px;accent-color:#537e51;display:block;margin:12px 0 6px}.ops-status-summary small{color:#728071}.ops-filters input,.ops-message strong,.ops-order-parties strong{min-width:0;overflow-wrap:anywhere}.ops-report .metric{min-width:0}.button:disabled{opacity:.5;cursor:not-allowed}.ops-periods button:focus-visible,.ops-shortcuts a:focus-visible{outline:3px solid #b5cb91;outline-offset:3px}
@media(max-width:1150px){.ops-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.ops-filters{flex-wrap:wrap}.ops-filters>.field:first-child{min-width:250px}.ops-report-grid{grid-template-columns:1fr}}
@media(max-width:650px){.ops-shortcuts{grid-template-columns:1fr}.ops-filters{display:grid;grid-template-columns:1fr 1fr}.ops-filters>.field:first-child{grid-column:1/-1;min-width:0}.ops-filters>.field{min-width:0}.ops-filters>button{width:100%}.ops-counts{gap:7px}.ops-counts>div{flex-direction:column;align-items:start;padding:12px;gap:8px}.ops-counts span{font-size:11px}.ops-counts strong{font-size:25px}.ops-pagination{flex-direction:column;padding:18px 12px}.ops-report-top{align-items:start;flex-direction:column}.ops-periods{width:100%}.ops-periods button{flex:1;padding:10px 7px}.ops-chart{padding:6px 10px}.ops-chart text{font-size:15px}.ops-metrics{gap:10px}.ops-metrics .metric{padding:17px}.ops-metrics .metric-top{font-size:11px}.ops-metrics .metric-value{font-size:23px}.ops-metrics .metric-note{font-size:11px}.ops-message{margin-right:12px;padding:14px}.ops-message.staff{margin-left:12px}.ops-message>div{align-items:start;flex-direction:column;gap:4px}.ops-order-parties{grid-template-columns:1fr}.ops-thread-actions>.button{width:100%}}